DIAL (Digital Impact Alliance) is an organization that proposes digital incorporation to reach the Sustainable Development Goals (SDGs) so that communities can benefit from mobile technology.
Goal
Problem
DIAL is in the process of developing playbooks for their catalog and, they needed help with what features to have in their playbooks.
Users
Primary- Content creators who are the staff or partners that are creating the playbooks.
Secondary- Technical implementers, donors, and other non-government officials looking for solutions that have been implemented.
Summary
Conducted a competitive audit.
Created a journey map of the current and future states of the playbook.
Created feature cards.
Worked with developers on understanding the time frame for each feature.
Proficient in Sketch.
To have the new playbook features help with facilitating individuals with a step by step guide on how to utilize the playbook.
Tools
-Pen/pencil/marker -Sketch program
Work Dynamic
I was apart of a team of four other people. We individually created a journey map of the current state of the users' experience and later added the future state. We each made feature cards to present to the developer that gave rough estimates on the features that we proposed. Once we decided on which features to move forward with, we then moved the low-fidelity wireframes to higher fidelity and gave them to the client to look over.
Where to start?
The first step was to conduct a competitive audit. A competitive audit is comparing what’s working well and not working so well with companies that are in the same field. The team needed to see what was working and not working so we could focus on what was and apply it to the project. These other companies had some well thought out ideas on playbooks and we started combining the ideas.
How do we understand the current state?
From there the team individually set up a journey map of the current state of the website. This was to give a visual representation of the steps the users would go through. Along with that, explaining the different pain points and emotions that went along with it. Once that was done we quickly sketched out some ideas of different features of the new design, we call them feature cards where you have a sketch, title, and a description of the feature. Then we had a worker at DIAL assess the feature cards.
Journey Map
Journey Map for current and future state.
Let’s start brainstorming!
DIAL told us an estimated time of what it would take to get that feature accomplished in hours. It gave a perspective on the effort and time and resources it takes for people to put these ideas together. Then from there the entire group put the feature cards to a vote on the features we wanted more information on. The topics we categorized them under were: downloading materials, offline access, content editor/templates, language, interactive/engaging elements, search/filter/navigate to playbook, help/assistance.
Putting it all together.
The final step was to create a document that included what I choose for my high fidelity wireframes to give to the client (DIAL). This process took three days to put together.
Here are some clips from the PDF file that was submitted to the client.
Also here below are some screenshots of my work before I put my PDF together with the annotations added in. By focusing on what was most important, I decided that a customizable PDF was a feature that was highly valued by the results of the Kano analysis survey results.
High fidelity wireframes in Sketch
Conclusion
DIAL is in the process of building playbooks to add to their catalog. The playbooks are a vital source for developing countries that have limited resources digitally. The playbook is a step by step guide on giving guidance to help set up for example: Ecosystem Mapping. One of the features had to be that it would be available offline. The feature to have a customizable download was something that was focused on. Also the Content creators needed a way to create the templates and add content and other resources as well as to preview their work. In the full PDF there is a fuller explanation of the features that was focused on. The last feature that was suggested was a redesigned mobile layout for those who do not have a computer to use. I was happy to be apart of helping DIAL, and now they have some ideas on what steps they need to take to not only help themselves but others as well.